FAQs

Zeconex’s product portfolio includes portable chargers, AC chargers, DC fast chargers, power modules, cloud management systems with mobile apps, battery energy storage systems, portable power stations, home energy storage systems, and inverters.

Our solutions cover both residential and commercial EV charging, offering fast-charging series as well as mobile portable charging options. All products are independently developed in-house, enabling us to provide a comprehensive one-stop solution.

Dedicated to enabling the future of e-Mobility by providing the most open, secure, and robust charging network anywhere.

A cloud-based charging platform makes it easy for charger owners to operate and customize chargers to meet their specific requirements.

We provide everything you need to offer a complete EV charging solution.

• Management System: A central system for charger operators to manage charge points and monitor the charging service. Status monitoring, charging record, price management, firmware upgrade, remote diagnosis, and load balancing are offered in a single capable system.

• Mobile App: A charging App for EV drivers who need charging service. Price, locations, availability, start/stop charging, and auto billing are available in an easy way.

• Interoperability: Connections between e-Mobility Service Providers who have EV drivers as customers are viable through the open charge point interface protocol(OCPI)

Since 2012, our products have been exported to more than 30 countries and regions, with Europe and North America being our primary markets.

If you need to stop charging early, simply end the session on the charger and unplug the connector using the release button. Some vehicles lock the charging port while charging, so ensure your car is unlocked before removing the plug. For your safety, never force the connector; contact Zeconex support for assistance.

Typically, we offer a range of incentive options. The details may vary depending on your order and cooperation model. Please feel free to contact us for more information.

A Dual Pro AC EV charger is a dual-port AC charging unit that charges two vehicles simultaneously. It features both Schuko and Type 2/Tesla-compatible ports, providing flexible charging options for different EV models.

AC chargers (Level 1/Level 2) deliver alternating current to the vehicle, and the EV’s onboard charger converts AC to DC before the battery can store the energy. Because the onboard charger has limited power, AC charging is typically slower.

• Ideal for: homes, workplaces, hotels, residential parking

• Typical power: 3.7kW–22kW

• Charging time: several hours or overnight

DC fast chargers supply direct current directly to the battery, bypassing the vehicle’s onboard charger.

This allows for much higher charging power and significantly shorter charging times.

• Ideal for: commercial sites, public stations, highway corridors, fleets

• Typical power: 30kW–350kW+

• Charging time: from minutes to around 1 hour

Neither AC nor DC charging is "better" overall;

They simply serve different purposes.

AC charging is ideal for daily use, such as at home, the workplace, and overnight charging. It is gentle on the battery, cost-effective, and suitable for long-duration parking.

DC charging is used when you need to charge quickly. It delivers high power directly to the battery, reducing charging time from hours to minutes. However, frequent use of high-power DC charging may increase battery heat and long-term degradation slightly compared to AC.

Yes, it’s generally a good idea to keep your EV plugged in overnight during winter. Cold temperatures can reduce battery efficiency, and keeping the vehicle connected allows the battery management system to maintain optimal temperature and charge levels.

You can tell whether a charger is AC or DC by checking the information printed directly on the device.

Most commercial chargers clearly indicate the type on the housing, nameplate, or display panel.

• AC chargers are typically marked with “AC” or the ~ symbol.

• DC chargers are labeled with “DC” or the ⎓ symbol (a solid line above a dashed line).

You can also identify the type by looking at the output specifications:

• AC chargers usually list outputs such as 110–240V~.

• DC chargers typically show low-voltage outputs such as 5V⎓, 9V⎓, or 12V⎓.

In most cases, simply checking the label is enough to determine whether the charger is AC or DC.

The most cost-effective way to charge an electric vehicle is typically charging at home, especially if you can take advantage of off-peak electricity rates.

Here are two suggestions to further reduce your charging costs:

1. Install a solar inverter at home

With rooftop solar panels, the DC power generated (such as 12V, 24V, or 48V) can be converted into AC power (such as 120V, 230V, or 240V) through a solar inverter. This allows you to charge your EV or power other household devices using your own solar energy. Charging during daylight hours using solar power can be extremely economical.

2. Choose an efficient home EV charger

A model like the ZECONEX EV Car Portable Charger 3.5 kW / 7 kW is a compact AC charging station designed for homes, offices, and other residential locations. It is simple in structure, easy to carry, and convenient to operate. Please note that it is intended for personal use only.

Charging time varies significantly based on the charger’s power level. Higher power levels deliver more energy per hour, which results in much faster charging.

Below is a simple comparison to illustrate the difference:

Level 1

Adds roughly 3–5 miles (5–8 km) of range per hour.

A full charge can take 20–40 hours, depending on battery size.

Level 2

Adds about 12–30 miles (20–50 km) of range per hour.

A full charge usually takes 4–10 hours.

Level 2 High Power

Adds roughly 30–60 miles (50–100 km) of range per hour.

Full charging time can be 2–6 hours, but requires a vehicle that supports 3-phase AC.

DC Fast Charging

Can charge from 20% to 80% in 20–40 minutes.

Ideal for long-distance travel.

Ultra-Fast DC

It can add up to 200 miles (320 km) in 10–20 minutes, depending on the vehicle.

The cost of building a commercial EV charging station varies widely depending on the type of charger, installation complexity, utility upgrades, and site requirements.

Below are typical cost ranges:

Commercial Chargers

Cost: USD $1,000–$3,000+ per charger

DC Fast Chargers

Cost: USD $5,000–$10,000+ per charger

Ultra-Fast DC Chargers

Cost: USD $10,000–$50,000+ per charger

Yes, owning an EV charging station can be profitable. As the market shifts toward new energy vehicles, demand for public and commercial charging infrastructure is expected to grow steadily. With the right location, pricing strategy, and utilization rate, a charging station can generate consistent, long-term revenue.

Yes, buying a charging station can be a strong investment, especially in high-traffic locations, areas with growing EV adoption, or properties that benefit from added customer attraction. Proper planning and site selection are key to maximizing profitability.

Once a charge has been initiated, the light on the unit will display blue. The charger screen will also indicate charge status. Most EVs also display the current charging status in the dashboard of the vehicle.

When the power turns back on, the unit will go through its reboot and test cycles. Upon successful completion, it will automatically return to its waiting-to-charge state. To continue charging, you will need to initiate a new session. If the station is offline, please contact the property or parking manager so they can conduct a power cycle.